Privacy Policy

The Happy Co Wellness
Effective Date: 30/10/2025

 

1. Introduction

Welcome to The Happy Co Wellness (“we,” “our,” “us”).
We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, participate in Light Club, book Reiki Healing sessions, enrol in Reiki Training certification courses (online or in person), access free meditation or resource downloads, or purchase/subscribe to any audio meditations, online courses, PDFs, digital products, or physical goods offered through our platform.

By using our services, you consent to the practices described in this policy.

 

2. Who We Are

Business Name: The Happy Co Wellness
ABN: [Insert ABN]
Registered Location: New South Wales, Australia
Contact Email: [email protected]
Website: www.thehappyco.com.au

The Happy Co Wellness is a wellness and spiritual development business offering services and products including, but not limited to:

• Light Club — a online membership for energy alignment, meditation, intuitive development, and mindset support
• Reiki Healing — individual Reiki and energy healing sessions, offered both in-person and online
• Reiki Training — accredited Reiki practitioner certification courses delivered in person or online
• Free resources — free meditations, audios, journaling prompts, and downloadable wellness tools
• Digital products & programs — paid audio meditations, online courses, video programs, and PDF guides 
• Physical products — wellness and spiritual development products 

 

3. Information We Collect

We may collect personal information directly from you when you:

• Visit or interact with our website
• Join Light Club or access member content
• Download free resources, meditations, or guides
• Purchase or enrol in Reiki training courses (online or in person)
• Book a Reiki or energy healing session (online or in person)
• Purchase or subscribe to digital products, audio meditations, online programs, or physical goods
• Sign up for our mailing list, challenges, webinars, or events
• Contact us via email, website form, social media, or other communication channels

The types of information we collect include:

•  Personal details: your name, email address, phone number, and postal address
•  Payment information: processed securely via third-party payment platforms (we do not store full credit card details)
•  Booking and attendance data: information related to your session or course attendance
•  Health or wellbeing information: only where voluntarily provided and relevant to your Reiki or healing session (e.g., energetic focus areas, wellbeing goals)
•  Technical data: IP address, browser type, device data, and site usage (via cookies and analytics tools)

 

4. How We Use Your Information

We use your information to:

•  Provide and manage your membership, sessions, or course enrolments
•  Process payments and issue receipts
•  Send confirmations, resources, and updates about your bookings or programs
•  Deliver relevant wellness or educational content
•  Improve our website, programs, and customer experience
•  Comply with legal, tax, or administrative obligations

We may also, with your consent, use your contact information to send you newsletters, offers, and updates. You can unsubscribe anytime.

 

5. Sensitive Information

In some cases (such as during Reiki sessions or wellness consultations), you may choose to share information about your physical, emotional, or energetic wellbeing.

We treat all such information as sensitive and handle it with strict confidentiality.
This information is used only to support your personal healing experience and is never shared or disclosed without your explicit consent, unless required by law.

 

6. How We Store and Protect Your Data

Your personal information is stored securely in password-protected systems and third-party service platforms (e.g., Kajabi, Stripe, or Acuity Scheduling) that comply with modern data protection standards.

We take reasonable steps to:

•  Protect against unauthorised access, misuse, loss, or disclosure
•  Keep your data accurate and up to date
•  Retain your information only as long as necessary for business or legal purposes

If we no longer need your information, we securely delete or anonymise it.

 

7. Sharing Your Information

We respect your privacy — your personal data will never be sold, traded, or rented.

We may share limited data only when necessary to:

•  Process payments (e.g., Stripe, PayPal)
•  Manage emails or digital products (e.g., Kajabi)
•  Host online meetings (e.g., Kajabi, Zoom)
•  Comply with Australian law or respond to lawful requests

All third-party providers we use are carefully selected for their privacy and data security compliance.

 

8. Cookies and Analytics

Our website may use cookies and analytics tools (like Google Analytics or Kajabi Analytics) to understand how visitors use our site and improve user experience.

You can disable cookies in your browser settings, but some website features may not function properly without them.

 

9. Accessing or Correcting Your Information

You can request access to the personal information we hold about you or ask for corrections if it’s inaccurate or outdated.

To do so, please email [email protected].
We’ll respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

 

10. Email Communication and Marketing

By subscribing to Light Club or joining our mailing list, you consent to receive occasional emails about wellness tips, updates, and offers.
You can unsubscribe anytime by clicking the “Unsubscribe” link at the bottom of our emails.

We respect your inbox and only send content we believe aligns with your interests and energy.

 

11. International Data Transfers

Some of our service providers (like Kajabi or Stripe) may store data on servers outside Australia.
By using our website or services, you consent to the transfer of your information to these platforms, which are bound by strict data protection standards.

 

12. Links to Other Websites

Our website may contain links to third-party sites (e.g., resources, partner links, or social media).
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing personal information.

 

13. Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.
The updated version will always be available on our website with the revised effective date.

 

14. Contact Us

If you have any questions, feedback, or privacy concerns, please contact:

The Happy Co Wellness
📧 [email protected]
🌏 www.thehappyco.com.au

If you’re unsatisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

 

15. A Gentle Note from Karen

At The Happy Co Wellness, your trust means everything.
Your information is treated with the same respect, care, and confidentiality I bring to every healing session and course.
Thank you for being here and allowing me to support your journey.